Job Title: Security Officer                                                               Wage Level: Hourly
Department:  Security                                                                    Effective Date:
Reports To: Security Director                                                      Review Date:
Safety Level: Safety Sensitive Position
 
Education, Qualifications and Skills

• High School Diploma or GED
• Current valid driver’s license
• Prior security experience
• Six (6) months or more experience involving direct customer interaction 
• Proficient computer skills including Microsoft Office 
• Effective oral and written communication skills 
• Active listening skills 
• Ability to assess and evaluate situations effectively 
• Ability to identify critical issues quickly and accurately 
• Attention to detail 

• Support the Mission, Values, and Vision of Methodist Village Senior Living and the facility
• Knowledgeable of resident rights and ensures an atmosphere, which allows for the privacy, dignity, and well-being of all residents in a safe, secure environment
• Report to Management immediately all instances of abuse, neglect, misappropriation/handling of resident property, or other concerns such as inadequate staffing, etc.
• Support, cooperate with, and implement specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs
  • Maintain confidentiality of all data, including resident, employee, and operations data
  • Comply with all Quality Assurance and regulatory requirements
  • Comply with current law and policy to provide a work environment free from harassment, and all illegal and discriminatory behavior

• Support and participate in common teamwork:
  • Cooperate and work together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment
  • Use tactful, appropriate communications in sensitive and emotional situations
  • Follow up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems, and concerns
  • Promote positive public relations with residents, family members, and guests
  • Complete requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

• Deter criminal activity and misconduct, investigate suspicious situations.
• Perform security patrols of designated areas on foot or in vehicle. 
• Monitor for irregular or unusual conditions that may create security concerns or safety hazards.
• Sound alarms or call police or fire department in case of fire or presence of unauthorized persons. 
• Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
• Permit authorized persons to enter property and monitor entrances and exits. 
• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate guidelines. 
• Prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required.
• Provide assistance to residents, employees and visitors in a courteous and professional manner.
• Answer phones, as required, in a courteous and professional manner.
• Implement the Emergency Plan in case of emergency.
• Other duties as assigned. 

• Interact with residents, family members, staff, visitors, government agencies / personnel, etc. under all conditions / circumstances
• May be subject to hostile and emotionally upset residents, family members, staff, visitors, etc., under all conditions / circumstances
• May be subject to frustrations in meeting work demands due to frequent interruptions
• May be exposed to infectious waste; diseases, conditions, etc., including exposure to the AIDS and Hepatitis B viruses

• Walk, sit, and stand frequently alternating throughout the workday.
• Ability to lift, carry, push, bend, reach, grasp, perform fine manipulations, etc., necessary to perform job duties
• Ability to remain calm under stress
• Ability to communicate with residents, staff, families, and volunteers
• Obtain annual TB skin test, if possible, and flu vaccination (Arkansas required).